Tuesday, November 9, 2010

eBay Feedback

Normally, when you buy or sell something on eBay, you can leave feedback about the transaction as well as the experience you had during the whole process. The other person involved in your transaction can also leave feedback about his or her experience as well. This feedback is maintained on record for future reference and is important for eBay members.

Feedback is provided by giving a positive, negative, or neutral rating along with a short comment about your experience. However, sellers can only leave a positive rating along with a short comment. These scores are important because, over time, the members of eBay develop a feedback profile, which contains all the scores and comments of that particular member. This determines that person's reputation. You will usually find positive scores with good feedback on the feedback forum. Needless to say, there are people who give negative and neutral scoring as well. Successful members are rewarded with various star symbols as a designation. This adds to their good reputation and reliability.

Feedback Procedure

eBay has set up the feedback procedure in straightforward manner so that it can run smoothly. Normally, each member receives +1 for positive feedback, no points for neutral feedback, and -1 for negative feedback. You can also leave a one-line comment regarding the service you received. These scores help the members understand what to expect while dealing with others. It is also a good way for sellers to advertise themselves to other buyers. Sellers can use this platform to recognize and reward loyal customers so as to encourage them to buy again. Buyers can see the work ethic of sellers. It takes only a minute to do but is very essential in the shopping experience.

As mentioned earlier, depending on the member's feedback score, stars are awarded. They can be found next to the member's ID. There are different stars based on the score range, like yellow, blue, purple, etc. The highest is the silver shooting star, given to those whose rating is 1 million or more.

If you score +1, it means you were happy with the transaction and the whole process. Scoring a neutral point indicates that you weren't too pleased, but it was not unsatisfactory. Negative feedback obviously means that you were totally unhappy with the whole procedure. In the comment section, you can say why you gave that particular score.

Parameters For Scoring

Keep in mind that buyers and sellers should leave a feedback within 60 days after the listing ends. Being a buyer, it is your duty to give honest feedback ideally after receiving the item you purchased. You ought to consider certain parameters while giving feedback, such as

� Whether or not you got what you expected,
� Whether the item was packaged properly,
� Whether the item was delivered within the committed time frame,
� Whether you are satisfied with the communication of the seller, and
� Whether the shipping costs were reasonable.

If you feel that, as a buyer, you have made a mistake in your feedback; you can go back and revise what you have written about the seller. Because it is a permanent part of the seller's record, it is always better that buyers avoid negative or neutral feedback and try and resolve issues directly with the seller. The success of eBay auctions arise from the feedback of its members.

No comments: